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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each page. A popup will show up. It contains comprehensive information about all the actions that you can carry out on the page in question. Each popup opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have a vast range of instructional video clips demonstrating how to use our web hosting Control Panel. They're shot for those of you who would like to see how things are getting done instead of only reading articles. Thus, anyone can quickly become familiar with our hosting Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you are looking for, take a look at our extensive FAQ database, which includes questions asked by actual customers and provides real solutions. We regulary update our FAQ database with new entries in order to encompass all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions database either, you can get in touch with our excellent team of technical support engineers available 24/7 and eager to assist you with any issue. Each support ticket you send will be answered within one hour (the average response time being only 20 mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 280272

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com